Utility leaders do not need more software, they need fewer surprises. When outages rise, billing errors spike, or security teams flag new vulnerabilities, the root cause is often operational drift across systems, data, and infrastructure. Utility software, in the...
Customer Information Systems (CIS) sit at the center of meter-to-cash, customer interactions, and many regulatory workflows. Yet most teams still use CIS data after problems show up, billing exceptions, disputes, and corrections become the work. Across CIS-driven...
From February 2 to 5, in San Diego, DistribuTECH 2026 brought together utility leaders, operators, and technology teams from across the industry to examine how grid operations, customer systems, and enterprise platforms are evolving under growing complexity. Here are...
Billing accuracy often sets the tone for the entire customer relationship. When a bill is wrong, unclear, or inconsistent with expected usage, customers call, agents scramble, and billing teams absorb the rework. Regulators and consumer advocates also pay attention,...
Utility software is the set of systems that run utility operations, customer workflows, financial execution, and regulated reporting. It differs from computer “utility programs” like antivirus or backup tools. Modern utilities evaluate utility software by workflow...
