Gigawatt Features
AI-native capabilities powering modern utility operations through one unified, purpose-built suite.
Unified AI architecture powering every Gigawatt module
Every module runs on a shared Utility Data Fabric, secure architecture, and configurable workflows designed for rapid deployment.
AI-powered assistant
Handle customer issues across channels in one interaction without transfers. Agents get instant answers across billing, outages, and service requests.
Real-time visibility
Track every request from submission through completion with live status for everyone. Customers, crews, and dispatchers see context without guessing.
Exception management
Surface high-impact issues automatically through prioritized queues. Teams skip manual triage and focus only on problems that matter.
Proactive issue detection
Detect outages, high bills, and anomalies before they escalate. Early alerts enable intervention so teams reach customers first.
AI-driven dispatch
Automate crew assignments based on skills, location, and conditions. Dynamic re-routing handles emergencies and weather changes without manual work.
High bill intelligence
Identify bills likely to trigger customer calls and intervene first. Reach customers proactively so you prevent calls instead of managing them.
Revenue assurance
Eliminate revenue leakage through automated fraud and error detection. Billing mistakes get corrected within days, not years.
Jurisdiction-aware compliance
Enforce jurisdiction-specific regulations across all operations automatically. Billing, rates, and notifications stay compliant without manual review.
Audit trail and traceability
Maintain tamper-proof records for every transaction and decision. Compliance teams have documented evidence when needed for disputes or audits.
Configuration over code
Empower business teams to configure new workflows and rules immediately. Capabilities deploy without engineering backlogs or dependencies.
Ready to modernize utility operations with AI?
Start your AI-powered modernization journey with Gigawatt today.