Modernizing utility customer service with modular AI
Gigawatt connects billing, contact center, and engagement systems to resolve issues faster, reduce inbound volume, and improve customer satisfaction and trust.
Proactive Engagement
Call Efficiency
Service Transparency
Gigawatt for customer communication
The Gigawatt platform anticipates outages and billing events, automatically notifying customers to reduce inbound call spikes and service disruption.
Proactive Notifications
Notify customers about outages, billing events, and service updates.
Volume Deflection
Reduce inbound calls through proactive digital communications.
Channel Coordination
Deliver alerts consistently across SMS, email, and digital channels.
Gigawatt for contact center
The Gigawatt platform improves contact center performance by providing agents real-time service context and AI guidance during customer interactions.
Agent Context
Provide agents real-time billing and service history visibility.
Resolution Guidance
Recommend next-best actions during customer interactions.
Performance Monitoring
Track handle time, service levels, and resolution metrics.
Gigawatt for billing dispute
The Gigawatt platform detects billing anomalies and dispute patterns early, reducing complaint volumes and improving billing accuracy and transparency.
Anomaly Detection
Detect billing errors across complex billing transactions.
Dispute Prioritization
Identify high-risk billing disputes before escalation.
Resolution Automation
Structure dispute workflows for faster investigation and resolution.
Gigawatt for service experience
The Gigawatt platform unifies customer interactions, billing data, and engagement history, providing real-time visibility into service performance.
Interaction Monitoring
Track service interactions across digital and assisted channels.
Experience Analytics
Identify satisfaction trends across service touchpoints.
Service Dashboards
Surface real-time customer experience intelligence.
Gigawatt for service performance
The Gigawatt platform monitors service KPIs, helping utilities manage performance across contact centers, billing operations, and digital channels.
KPI Monitoring
Monitor first-call resolution and service performance metrics.
Trend Detection
Detect performance issues across service operations.
Operational Reporting
Generate structured reports for service leadership.
Gigawatt for digital self-service
The Gigawatt platform expands digital service capabilities, enabling customers to resolve routine billing and inquiries through automated self-service channels.
Self-service Automation
Enable automated responses for billing and service inquiries.
Chatbot Integration
Deploy AI chat assistants across digital channels.
Case Reduction
Reduce inbound call volume through digital service adoption.
Deploying modular AI across utility customer service
Deploy modular AI incrementally, validate service impact, then expand across billing, contact center, and digital engagement workflows.
Identify
Select high-impact bottlenecks aligned to utility goals.
Deploy
Activate standalone Gigawatt AI module in weeks, not years.
Expand
Scale enterprise-wide after validated measurable impact.
Ready to improve customer satisfaction and service performance?
Modernize utility customer service one AI module at a time with Gigawatt.