Gigawatt Components

Provide digital access to account information, service requests, payments, outage status, and guided self-service experiences.

Extend personalized self-service, proactive notifications, account visibility, and service tracking through a mobile customer experience.

Unify customer, account, service, interaction, and exception context into a consistent operational view across channels.

Interpret customer intent, access governed utility knowledge, and guide customers or agents toward approved responses and actions.

Provide end-to-end visibility into inquiries and service requests across teams, handoffs, status changes, and final resolution.

Ingest, validate, estimate, and manage meter data within the same operational foundation used for billing and revenue.

Calculate bills, determinants, tariffs, taxes, and interval charges while supporting continuous billing and complex rate structures.

Process and allocate customer payments across accounts and charges while supporting multiple payment methods and financial transactions.

Manage delinquency, payment risk, assistance, dunning, write-offs, and collections workflows using configurable rules and customer intelligence.

Manage receivables, financial transactions, sub-ledger activity, journal entries, reconciliation, and controls connecting revenue operations with the general ledger.

Assign work using skills, certifications, proximity, workload, equipment, SLA requirements, safety rules, and operational priorities.

Guide technicians through field workflows with job context, asset history, safety procedures, data capture, and offline access.

Coordinate crew composition, shifts, qualifications, location, fatigue, certifications, and availability across planned and emergency field work.

Surface SLA risks, crew conflicts, delayed work, safety issues, and other exceptions requiring dispatcher or supervisor intervention.

Triage smart meter, sensor, and IoT events, attempt remote resolution, and initiate physical dispatch when field intervention is required.

Manage supplier discovery, RFx events, bid collection, evaluation, award recommendations, and competitive sourcing through governed workflows.

Manage agreements, obligations, renewals, milestones, guarantees, and contract adherence throughout the procurement and supplier lifecycle.

Unify supplier onboarding, master data, performance, risk, compliance, qualification, and continuous monitoring in a governed supplier record.

Manage inventory requirements, reorder logic, critical spares, long-lead equipment, supersession, and excess or obsolete materials.

Capture, validate, classify, and route purchase requests while surfacing existing contracts, preferred suppliers, and applicable approval requirements.

Enforce approval authority, sourcing requirements, segregation of duties, sole-source justification, audit trails, and prudence reporting across procurement workflows.