Power Module
Gigawatt delivers an AI-native Power solution purpose-built for utility outage visibility and communications.
Rapid Deployment
Seamless Integration
Utility-grade Compliance
Outage communication friction caused by disconnected utility systems
Most utility outage operations rely on disconnected systems that delay status updates, fragment agent context, and undermine notification accuracy.
Limited Visibility
Customers lack timely outage status and restoration updates.
Fragmented Context
Agents piece together power status across siloed systems.
Inaccurate Notifications
Unverified outage alerts weaken customer trust in updates.
AI-native Power module in the Gigawatt Suite, connecting outage, meter, and customer data for live power visibility
Gigawatt’s Power module unifies power status, outage maps, reporting, notifications, and specialist assistance through shared utility data and governed workflows.
Premise Power Status
Combine OMS and AMI data for premise-level power visibility.
Outage Maps
Share live events, restoration estimates, and available crew updates.
Community Reporting
Enable public outage reporting and signup for outage alerts.
Intelligent Notifications
Apply notification rules, consent preferences, and optional meter pings.
Planned Outages
Show planned outages alongside live events and outage history.
Power Specialist
Equip agents with AI-assisted status, history, and meter-ping capabilities.
AI-native intelligence improving outage awareness and customer communication
Gigawatt’s Power module applies governed intelligence across outage workflows to verify status, guide notifications, and support customers and agents.
Status Inquiry
Retrieve current premise power status directly from connected utility data.
Notification Validation
Use optional residential meter sampling to suppress false power-off alerts.
Outage Reporting
Capture community reports and link outages to premises.
Targeted Communication
Configure outage notifications by premise type, outage type, and cohort.
Vulnerability Awareness
Identify outages affecting life-support premises and vulnerable customers.
Agent Assistance
Resolve outage inquiries using status, history, and meter pings.
Outage visibility and communication confidence enabled by AI-native intelligence
Gigawatt’s Power module strengthens outage communication by improving status visibility, reducing routine inquiries, and applying consistent notification controls.
Call Deflection
Self-service maps, reporting, and alerts reduce routine outage inquiries.
Notification Accuracy
Meter-ping checks help suppress false power-off notices before delivery.
Customer Confidence
Shared outage information gives customers clearer status and restoration visibility.
Agent Productivity
Connected premise, meter, and outage context reduces manual investigation across systems.
Channel Consistency
Public maps, utility websites, and internal views draw from shared outage data.
Vulnerable Customer Awareness
Life-support indicators help teams identify affected customers requiring additional attention.
Communication Control
Configurable rules, consent preferences, and notification switches govern customer outreach.
Operational Visibility
Current events and outage history provide shared context across customer and operational teams.
“Utilities and customers should share one trusted view of power status, from the first outage report through restoration.”
Brad Keywell, Founder and Executive Chairman of Gigawatt
Founded by utility and AI transformation leaders
Developed with insights from top-tier US utilities
Backed by industry leaders and advisors
Built on secure, containerized infrastructure
Frequently Asked Questions
Does the Power module replace existing utility outage management systems?
No. The Power module connects with existing outage management and meter systems through the Utility Data Fabric, extending them with shared power status, customer-facing maps, governed notifications, and AI-assisted service capabilities.
How does the Power module help reduce outage-related call volume?
Customers can check outage maps, report interruptions, and subscribe to updates through PowerOut.info and utility website widgets. Connected customer channels provide access to outage information, reducing the need to call for routine status updates.
How does the Power module improve notification accuracy?
Configurable rules determine when power-off, power-on, and report-confirmation messages are sent. Optional residential meter sampling adds a validation step: a successful ping can suppress a false power-off notice. Notifications also follow configured consent preferences and outage-type controls.
How does the Power module keep AI responses grounded in utility data?
AI skills retrieve premise power status, outage history, meter-ping results, and current outages affecting vulnerable customers. These capabilities use connected utility records and configured rules to ground responses in operational data.
Can utilities use Power outage maps on their existing websites?
Yes. Utilities can embed outage map, planned outage, and outage history widgets on their websites. Widgets share data with internal views and support filters by operating company, outage type, commodity, and customer cohort, with access controls using allowed domains and API keys.
Ready to modernize utility outage visibility and communications?
Start with the Power module and expand when ready.