An AI deployment approval leaves an important question unresolved: what happens when the approved capability meets a situation its reviewers did not anticipate? Source data arrives late, or a downstream system returns a response no one planned for. The utility still...
Utility AI governance has to hold at every step of an AI-assisted workflow, from the moment a use case is scoped to the moment a system change is confirmed. This infographic presents the six control points that keep each AI-assisted action accountable, traceable, and...
Selecting an enterprise data platform commits a utility to decisions about how data will be defined, shared, maintained, and paid for across business functions. Those decisions outlast the implementation. They determine who resolves conflicts between billing and meter...
An AI purchase commits a utility to more than a new capability. It also requires decisions about who will maintain the data connections, update business rules, and resolve failures when an AI-assisted process reaches the customer information system (CIS). Those...
In utility supplier risk management, the hard part is acting on the right warning in time. Procurement teams see plenty of supplier signals: revised ship dates, open corrective actions, ownership changes, and financial disclosures. Their significance depends on the...