Gigawatt Features
AI-native capabilities powering modern utility operations through one unified, purpose-built suite.
AI-native features and functionality powering every Gigawatt module
Navigate each module to see the capabilities supporting governed, connected, and measurable utility operations.
Customer
Revenue
Service
Procurement
AI-native features powering Gigawatt’s Customer Module
Connect customer context, explain complex issues, automate approved actions, and maintain consistent service across every channel and request.
Intent Intelligence
Detect customer intent, surface relevant context, and recommend approved next-best actions.
Bill Analysis
Explain bill changes using usage, weather, rates, account history, and other contributing factors.
Omnichannel Service
Support consistent customer interactions across web, mobile, chat, and assisted service channels.
Exception Management
Identify customer and service exceptions, determine root causes, route accountable actions, and track resolution through governed workflows.
Request Tracking
Track every inquiry and service request across teams, workflows, handoffs, and resolution stages.
AI-native features powering Gigawatt’s Revenue Module
Calculate complex charges, configure tariffs, detect leakage, and improve collections with continuous visibility across the entire meter-to-cash process.
Billing Engine
Calculate complex utility bills using configurable rate, usage, tax, proration, rounding, and effective-dated billing logic.
Tariff Validation
Configure, test, and validate tariffs against representative accounts before approved changes enter production billing.
Customer Setup
Configure parties, accounts, premises, service points, service agreements, meters, and relationships required for accurate billing.
Revenue Accounting
Reconcile billing, payment, and adjustment transactions to the general ledger with governed allocation and exception handling.
Collections Optimization
Prioritize delinquent accounts and recommend treatments using payment behavior, eligibility, regulatory protections, and likelihood-to-pay insights.
AI-native features powering Gigawatt’s Service Module
Orchestrate work, optimize crew assignments, support safe field execution, and return accurate completion data to every connected operational system.
Work Orchestration
Create, classify, route, and manage work generated by customers, assets, meters, outages, and operational systems.
Intelligent Scheduling
Assign and optimize crews using skills, location, materials, certifications, SLAs, safety rules, and availability.
Mobile Execution
Guide technicians with job context, asset history, procedures, documentation, and offline access.
Exception Management
Detect SLA risks, crew conflicts, and operational exceptions, then prioritize resolution with complete context and recommended actions.
Service Tracking
Provide live work status and automatically return completion data to customer, billing, asset, and operational systems.
AI-native features powering Gigawatt’s Procurement Module
Connect procurement stages, automate decisions, manage supplier risk, and maintain governed records across existing utility systems.
Demand Planning
Capture material demand from plans and engineering artifacts, forecast requirements, reconcile needs, and identify long-lead items early.
Strategic Sourcing
Coordinate RFx workflows, evaluate supplier responses, secure capacity, and surface applicable contracts, terms, and pricing.
Guided Procurement
Structure intake, match requests to catalogs and contracts, automate approvals, and convert approved requisitions into purchase orders.
Delivery Management
Track supplier commitments and milestones, confirm receipts, identify quantity mismatches, and manage returns and delivery exceptions.
Supplier Governance
Onboard and qualify suppliers, maintain validated records, monitor risk and compliance, and preserve traceable decisions across relationships.
Ready to modernize utility operations with AI?
Start your AI-powered modernization journey with Gigawatt today.