Chris Cearley
Director of Product, Customer
Chris Cearley is Director of Product, Customer at Gigawatt, reporting to Senior Vice President of Product Art Mostofi.
At Gigawatt, Chris leads the Customer module, focusing on transforming customer operations through AI-driven automation, analytics, and platform design. He works across product and operations to build systems that shift utilities from reactive service models to predictive, intelligence-driven customer engagement, improving efficiency, reliability, and decision-making across high-volume environments.
Chris brings deep experience leading contact center analytics, platform transformation, and operational strategy. He specializes in designing systems that connect technology, data, and customer experience, enabling large-scale service organizations to operate more effectively. His work centers on building scalable platforms, integrating AI-driven support tools, and developing data infrastructure that supports forecasting, workforce optimization, and real-time operational insight.
Prior to Gigawatt, Chris spent over 19 years at Netspend, where he served as Senior Director of Contact Center Operations. He led major platform transformations, including the implementation of an omnichannel CCaaS platform and AI-driven automation tools, significantly reducing operational costs while improving service outcomes. He also built the data infrastructure used to consolidate customer interaction data, develop predictive models, and guide operational decision-making at scale.
Earlier in his career, Chris held roles at Unisys, where he managed high-severity incidents and led service restoration efforts across enterprise environments. His experience in incident management, analytics, and operations informs his approach to building reliable, data-driven systems that support critical customer-facing functions.
